Our stay at The Privilege Floor by Borei Angkor in Siem Reap was a mixed experience. It was a combination of luxury, rich cultural heritage and poor customer service. We arrived early, so our room was not ready. We went out to explore downtown Siem Reap while we waited. The staff appeared a bit indifferent to us, and this attitude continued the following morning.
Located just a short drive from the iconic Angkor Wat temple complex, The Privilege Floor by Borei Angkor provided a convenient base for our exploration. The check-in process was smooth once our room was ready. Our room was a haven of comfort, spacious and beautifully decorated with a mix of traditional Khmer elements and modern luxury.
Because we had a pre-dawn tour of Siem Reap planned, we were going to miss breakfast. The hotel staff said they would have a packed lunch waiting for us in the morning. They did not. When we arrived early in the morning, there was no staff around. When staff did arrive, and we inquired about breakfast, we were told that we didn’t request it. Although we did. There was no attempt at accommodating this request even with that in mind.
They also did not offer a late check out, meaning we had to leave our bags alongside the desk during our tour. Normally, bags would be locked in a room where only staff had access. Not only was this not the case, but when we were ready to depart in the morning, there were several bags sitting out, but no staff in sight. At least they tagged our bags, but it was a bit unsettling that they did not store them in a secure area.
The hotel was a bit off the beaten path, but my wife and I walked into downtown to explore when we were waiting for our room. The walk wasn’t horrible, although maybe a bit warm. We took at tuk-tuk back to the hotel to check-in. We also booked rides (both car and tuk-tuk) using the Grab app, which was convenient. The hotel itself was beautiful, but we didn’t enjoy any of the amenities due to the short duration of our trip.
Overall, our stay at The Privilege Floor by Borei Angkor was mediocre. It felt luxurious, but the service left a lot to be desired. We paid just under one hundred dollars for one night, which is at the higher end for this area. The three highest rated hotels on TripAdvisor currently have lower rates than we paid, as a comparison. For our price point, I definitely expected more. In the end, this visit was very disappointing. I would definitely consider an alternative should I ever return to Siem Reap.
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